Quality Policy

Quality Policy of IVAS SPA

IVAS SPA operates in a sector that requires a rigorous organization, due to the numerous binding requirements it must comply with and the sensitive and delicate nature of its products.
In recent years, the finishing market has shown important signs of change: increasingly composite construction materials, integration of professionals from all over the world, generational turnover, and new regulations on energy saving and environmental protection. These factors particularly affect categories such as professional applicators, decorators, companies, designers, and builders, who face an increasing need for in-depth technical knowledge.

In this context, the main objectives of IVAS SPA are:

• To consolidate and strengthen its market position by providing adequate and high-quality responses in every area of building finishes, through customer satisfaction and by meeting the needs and expectations of Interested Parties, with a view to measurable continuous improvement.
• To make available to all professionals in the field of building finishes—professional applicators, decorators, companies, designers, surveyors, builders, and resellers—the expertise of its researchers and the training of top field professionals, through a dedicated school established to explore topics, systems, and critical issues in depth.

To pursue these objectives, Management is committed to operating based on the following principles:

• Customer/participant orientation;
• Focus on processes to control and improve them;
• Awareness of the supplier-customer relationship throughout the company;
• Continuous improvement;
• Optimization of resource use;
• Full compliance with current environmental, health, and safety laws;

Management is committed to 'leading' the staff according to the following general guidelines:

• Alignment of processes to achieve results effectively and make the best use of resources;
• Staff involvement and enhancement of their skills;
• Acquisition and/or development of technologies useful for improving productivity and processes, in line with the company’s financial resources;
• Constant commitment to preventing problems, shortcomings, and risks;
• Conduct of production activities in compliance with legal and environmental regulations;
• Commitment to reducing waste and tackling climate change.

The definition of specific and measurable quality objectives is carried out in collaboration with the responsible functions, taking into account:

• The quality policy;
• Mandatory requirements;
• Evaluation of information on its own performance and that of competitors;
• Evaluation of process-related data.

Management constantly fosters and supports the quality management system so that it maintains its characteristics of compliance and effectiveness, as it provides the framework that enables the planning, control, and improvement of processes and the achievement of objectives.
The quality policy is communicated to all personnel at different levels, with the awareness that the expected results can only be achieved through understanding and sharing this policy.